Privacy Notice

Honeyguide, along with its affiliates
and subsidiaries (collectively referred to as "Honeyguide"), values
your privacy rights and is committed to transparently managing your personal
information. This policy outlines our approach to data collection and handling
on all websites and mobile applications where this Privacy Policy is provided.

  Collection of Personal Information

At Honeyguide, we may gather various categories of personal
information ("Personal Information") which include, but are not
limited to, the following:

Contact Information: Your name, alias or username, mailing address, email address, and phone number. Identifying Information: IP address, unique identifiers, online identifiers, social media usernames, passwords and security information for access, and physical description. Sensitive Personal Information: This encompasses government-issued identification numbers (like social security, driver’s license, or passport numbers), precise geolocation for specific app functionalities, and, under certain conditions with your explicit consent, medical or health information. Financial Information: Credit and debit card numbers, bank account details, and other related financial data. Demographic Information: Details such as gender, age, employment, and salary information. Geolocation Data: Information about your geographic location. Online Activity: Your internet browsing history, search and click patterns on our website and services. Commercial Information: Records of products or services purchased or considered on our platforms. Audio and Visual Information: Photos and videos you upload, including associated metadata, and audio or video recordings initiated by Honeyguide. Inferences: Derived profiles reflecting your preferences, characteristics, behavior, and attitude based on the collected data.

We commit to not using or disclosing sensitive personal
information for purposes other than those permitted by law. The retention of
these data categories aligns with the necessary duration for the purposes collected
and adheres to legal requirements.

We reserve the right to anonymize or aggregate personal
information, removing any personally identifying features, and may share this
anonymized data with third parties at our discretion.

Free Text Data

: Please be aware that any Personal
Information you choose to provide in free-text entry boxes, either in your User
Account/Profile or as content contributions to our website or services, will
also be collected and processed.

  Sources of Personal Information Collection

Honeyguide collects Personal Information through various
means, as detailed below:

Direct Collection from You: We gather contact, demographic, sensitive personal, audio-visual, and financial information directly from you via forms for account registration, user profile creation, service usage, or feedback on Honeyguide's website and services. Records of your product or service considerations, interactions on our Q&A sections, or quote requests from businesses are also collected. Indirect or Passive Collection: We obtain other identifying information, geolocation data, and internet/electronic activity passively from your devices or internet browsers. This includes using "cookies" for tracking interactions and collecting geolocation data via our apps when you search for businesses near your location. If you link third-party email or messaging services to your account, we collect relevant contact and sensitive personal information. Collection from Third Parties: We receive contact and other identifying information from telephone carriers and providers, such as caller ID information from incoming calls and consumer data for publishing directories. If another user uses a referral or sharing feature on our platform, we may collect your Personal Information as the recipient. When signing in through social networking services like Facebook or Google, we collect information that you allow the service to share with us. Collection from Service Providers: Service Providers working on our behalf collect certain information, like analytics data, to analyze traffic and user interaction. This includes usage data for "session replays" of activities on our website for optimization purposes. Collection from Third-Party Data Suppliers: We acquire contact, identifying, demographic, and commercial information from third-party data suppliers, ensuring they are authorized to provide us with your information. Collection from Our Clients' Customers: In our role as a service provider, we may collect various personal details from businesses you interact with who use our services. This information is accessed and used only in specific circumstances.

  Use of Personal Information

Honeyguide collects and utilizes Personal Information for
various purposes, as outlined below:

Transactional Purposes: We use contact, identifying, demographic, sensitive personal, and financial information to fulfill service requests, manage user accounts, process inquiries, and facilitate communications related to service requests or orders. This information is also used for business transactions such as mergers or asset transfers. Analytical Purposes: We analyze your browsing history, commercial interests, and geolocation data to understand user preferences and direct you to relevant content. Marketing and Promotional Activities: Your information is used to inform you about new products and services, deliver targeted advertising, run contests, and provide personalized content. We ensure compliance with legal requirements for consent in marketing communications. Maintenance and Improvement of Services: We use your information to maintain and enhance our website and services, handle customer service requests, and improve user experience. This includes technical support, response to feedback, and product development. Review and Content Creation: Your information is used to facilitate and display user-generated content and reviews on our platform and social media. Security and Fraud Prevention: We use your information to protect our digital assets, prevent fraud, comply with legal requests, and ensure the safety of our users and staff. Restricted Scope Data: In compliance with Google API Services User Data Policy, information from Google APIs, such as Gmail, is used strictly to enhance your experience with our services and is not used for advertising or unrelated purposes. Human access to this data is restricted except for security or legal compliance. Additional Purposes: If we collect Personal Information for other specific purposes, we will inform you at the time of collection and, if necessary, obtain your consent.

  Third-Party Information Sharing

Honeyguide may share your Personal Information with various
third parties under the following categories:

Service Providers: We partner with third-party businesses that are trustworthy and adhere to similar privacy practices. These Service Providers perform services such as hosting, maintenance, data management, and marketing. We share only the necessary information for these services, and they are bound to protect your Personal Information with appropriate security measures and are not permitted to use the information for any other purpose. Affiliates or Subsidiaries: Personal Information may be shared with our affiliates or subsidiaries that operate under our control and are acting as our Service Providers or as required by law. Third Parties: With your explicit authorization or to complete transactions or provide requested services, we may share Personal Information with third parties. In such cases, the third party’s privacy policy may govern the use of your information. Cross Contextual Behavioral Advertising: We may share certain information categories, such as identifying information, geolocation, and online activity, for cross-contextual behavioral advertising purposes. Corporate Transactions: In events like mergers, acquisitions, or asset transfers, your Personal Information may be disclosed or transferred as part of the transaction. Compliance with Laws and Law Enforcement: We may disclose Personal Information to authorities to comply with legal requirements, protect rights and safety, or stop illegal or unethical activities. Restricted Scope Data: Consistent with the Google API Services User Data Policy, Restricted Scope Data is shared only for necessary service provision or improvement, legal compliance, or during corporate restructuring. We do not share this data for advertising or unrelated purposes.

  Use of Cookies and Similar Technologies

Honeyguide employs cookies (small text files placed on your
computer to identify your computer and web browser) and may utilize anonymous
identifiers (random strings used similarly to cookies) for the following
purposes:

Website and Services Analysis: To analyze and enhance user experience on our website and services. We also use third-party data analytics tools, like Google Analytics, to understand website usage. For opting out of Google Analytics, visit Google's opt-out page. Browser Settings and Control: Most web browsers are set to accept cookies by default, but you can modify your browser settings to reject cookies. Note that blocking cookies may affect the functionality of our website and services. Our website may offer functionalities to set your cookie preferences, but these are dependent on your browser’s cookie settings. Clearing browser cookies may delete your preferences until they are reset. Third-Party Cookies: Some of our Service Providers may use their own cookies or tracking technologies in connection with the services they provide on our behalf. Device-Specific Options: Cookie preferences and settings are specific to the browser and device you use.

    Utilization of Session Replay Technology

At Honeyguide, we employ session replay technology on our
website. This technology involves the following:

Functionality: Session replay, also known as session playback or UX replay, is used to gather, record, and track your interactions on our website or applications. This includes tracking mouse movements, clicks, page visits, scrolling, and other user actions. The technology reconstructs these activities to provide a visual replay of your actual experience on our website or application. Purpose of Use: We use session replays to enhance customer service quality, support fraud prevention and security measures, and for marketing analysis. The technology aids in identifying usability issues, improving user experience, and ensuring the integrity of transactions on our platform. Third-Party Involvement: The session replay technology is operated by a third-party service provider under our direction. The data collected by this technology may be transferred to, and stored by, our third-party provider as part of their service provision.

  ChatBot Technology for Customer Service and Support

Honeyguide incorporates chatbot technology, including a
virtual assistant, to enhance our customer service and support:

Chatbot Functionality: Chatbots are software applications that simulate human-like text or voice interactions on our website or via our customer service hotline. They enable communication between users and a machine through messages or voice commands and are designed to operate independently without human intervention. Utilizing a blend of pre-set scripts and machine learning algorithms, chatbots respond to natural language queries with information from their current knowledge base. In instances where a query presents unfamiliar concepts, the chatbot escalates the matter to a human operator for further assistance. Data Collection and Use: When interacting with our chatbot service, any Personal Information you provide is collected. We generate and store transcripts of your chat interactions for purposes such as quality control, customer service enhancement, fraud prevention, and security. These transcripts, along with the information you provide, are shared with and stored by our third-party service provider.

  Advertising Practices and Online Tracking

Honeyguide engages in online advertising and tracking
activities as follows:

Third-Party Advertisements: We may display ads and permit third-party companies to serve ads and gather information when you visit our website or use our services. These third parties may use data (like clickstream information, browser type, time/date, and ad interactions) to deliver targeted ads based on your interests and online activities. Data Collection Technologies: The collection tools include server logs, cookies, web beacons, tags, pixels, and mobile advertising IDs (e.g., Facebook cookies or Google's Advertising ID). Cross-device linking technology may be used to combine information from different browsers or devices you use. Do Not Track Signals and Browser Controls: Our system may not recognize browser "Do Not Track" signals. However, you can opt out of targeted advertising through certain Service Providers on our website. You can visit Network Advertising Initiative or About Ads for opt-out options in the US, or Your Ad Choices in Canada. Global Privacy Control Signal: If your browser signals 'global privacy control' for non-sharing of information for cross-contextual behavioral advertising, we will respect this setting, though it may impact the functionality and personalized ad experience on our site. Device-Specific Settings: Preferences set for advertising and tracking are specific to each device. Regional Opt-Out Rights: Residents in certain jurisdictions, like California, Virginia, and Colorado, have additional rights to opt out of cross-contextual behavioral advertising. Refer to the 'Right to Opt-out of Sale or Sharing' section for more details.

    Managing Your Marketing and Profile Preferences  

Marketing Preferences: After opting in for our marketing emails, you can unsubscribe at any time through the link provided at the bottom of our marketing emails. Opting out of marketing communications does not affect essential service-related emails about your account. After opting in for our marketing text messages, you can reply STOP to opt out of text messaging.

Profile Information Management: If you have a Honeyguide profile, you can review and modify your personal information by signing in and editing your profile, or by requesting us to make changes. Be cautious when sharing information publicly or with third parties, as it can be accessed and used beyond your control. Honeyguide is not responsible for the actions of third parties with whom you share your information. Security Measures: The Honeyguide platform is built on a platform that implements physical, electronic, and procedural safeguards for your information's confidentiality and security. Despite our efforts, no data transmission or storage system can guarantee absolute security. Users are advised to protect their account passwords and computer access. Links and Third-Party Platforms: Our website and services may include links to third-party websites or content. We do not control these external sites and are not responsible for their privacy practices. Interactions with third-party platforms (e.g., social media, video hosting sites, SMS services) are governed by their respective privacy policies. For instance, interactions with YouTube videos are subject to Google's Privacy Policy (Google Privacy Policy), and our SMS feature utilizes Twilio, governed by Twilio's Privacy Policy (Twilio Privacy Policy).

    Children’s Online Privacy

General Audience Focus: Honeyguide's services and website are primarily aimed at an adult audience. We do not deliberately collect personal data from individuals under the age of 16. Underage Data Handling: In the event we unintentionally receive personal information from children under 16, we commit to erasing such information from our databases.

Data Processing and Storage Locations

Global Data Transfer and Storage: Be aware that your personal data may be transferred to, and maintained on, servers located outside your local jurisdiction. Honeyguide predominantly stores data in the United States, with additional processing potentially occurring globally, including in countries like the United States, Australia, Canada, and various nations within the EEA, among others. International Data Protection Compliance: While we strive to protect your personal information in line with our obligations, it's important to note that data protection laws vary globally. Data stored or processed in other countries may be subject to legal requests from governments or law enforcement in those jurisdictions. By utilizing our services, you consent to your data being governed by the laws of the United States or other applicable countries where processing takes place. For inquiries about international data transfers, please contact us through the provided channels.

  Notice to United States Residents

State-Specific Rights: If you reside in states like California, Colorado, Connecticut, Utah, or Virginia, you may have additional privacy rights under state laws. These rights include access to the categories and specific pieces of personal information we collect, data portability, the right to request deletion of your data, and the right to request corrections. Exercising Your Rights: To exercise these rights, you can fill out our Contact Us online form. Requests must provide sufficient information for us to verify your identity or authority to make the request. You may also designate an authorized agent to make requests on your behalf, subject to verification of authorization. Opt-Out Rights: Residents in some states can opt-out of the sale or sharing of personal information. We participate in digital ad networks, which may constitute "selling" or "sharing" under state laws. To opt-out, use the provided links on our website or app, or use the Global Privacy Control signal on supported browsers or extensions. Profiling: You may have rights to opt out of certain types of profiling under state laws. We engage in profiling for digital advertising and financial services evaluation, among other purposes. You can opt out of marketing emails and certain types of profiling as outlined above. Sensitive Personal Information: Some states grant rights to limit the use of sensitive personal information. We comply with such laws where applicable. Appeal Process: Residents in some states can appeal our decisions regarding privacy rights requests. Nevada Privacy Rights: Nevada residents have specific rights regarding the sale of personal information. Financial Incentives: We may offer financial incentives in compliance with state privacy laws, requiring opt-in consent.

Notice to Residents of Canada

Canadian Privacy Rights: As a Canadian resident, you're entitled to specific rights under Canadian privacy laws. These rights include accessing your personal information held by us and requesting corrections if you find inaccuracies. Access and Correction Requests: To access or correct your personal information, contact us directly or use the provided web form below. In some instances, access to personal information may be restricted, such as when it involves others' information or for legal reasons. Verification for Protection: To safeguard against fraudulent requests, we might need to verify your identity before granting access or making corrections. This process ensures that the request is made by you or someone authorized on your behalf. Consent Withdrawal: Subject to legal constraints, you have the right to withdraw consent for processing your personal information. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. Note that withdrawing consent might impact our ability to provide you with certain goods or services.

Privacy Policy Updates and Contact Information

Policy Updates: We reserve the right to modify this Privacy Policy. Changes will be announced by updating the Privacy Policy on this Website. The effective date of the revised policy will be indicated. Continued use of the Website or Services after changes signifies acceptance of the new terms. Contacting Us: For inquiries, concerns, or complaints, please reach out through our Contact Us page. Staying Informed: We recommend keeping a printed copy of this policy for reference. Regularly visit our Website to stay updated on any policy changes.

SMS text messaging use cases for users who opt in via online form: marketing, follow-up, booking appointments, appointment reminders, surveys, customer support, offer redemption. You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to admin@gohoneyguide.com or call 317.987.3576. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.For privacy-related inquiries, please refer to our privacy policy: gohoneguide.com/privacy